Internal Complaints Process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:

in writing:

  • Complaints Officer - Eureka Financial Limited
  • Postal address - H2, L1, 277 Te Irirangi Drive, Flatbush, Auckland 2019

By Telephone: 098288018, 0800 936 626

By Email: info@eurekafinancial.co.nz

Completing the online complaints form below:

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited


Dispute resolution Process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact the Financial Services Complaints Limited. This service will cost you nothing and will help us resolve any disagreements. This service is free and may help help investigate or resolve the complaint.

You can contact Financial Services Complaints Limited at:

Financial Services Complaints Limited

Lodge Your Complaint Here