Disclosure
Statement

Eureka Financial Limited provides advice to our clients about their life and health insurances and Home
Loans. We are able to provide financial advice from the following product providers:

We do not provide advice on KiwiSaver or Investments.
Any financial advice we provide will take only take into account the information you have given us about your
particular needs, financial situation or goals.

Eureka Financial Limited and anyone who gives financial advice on our behalf, have duties under the Financial
Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

This is only a summary of the duties that we have. More information is available by contacting us, or by
visiting the Financial Markets Authority website at https://www.fma.govt.nz.
The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf

Most of the time, our services are completely free. That’s because instead of being paid by you, we receive
revenue from our product suppliers like banks and insurers.
We feel it's important you understand how we are paid, after all we ask the exact questions to you when
applying for a home loan.
Circumstances where fees may be charged:

For life and health insurance, Eureka Financial Limited and the financial adviser receive commissions from the
insurance companies or Lenders that we give advice on. If you decide to take out insurance or lending, the insurer
or lender will pay a commission to Eureka Financial Limited and your financial adviser. The amount of the
commission is based on the amount of the premium or the size of the loan.
For Insurance the commission is between 50% and 200% of the first year’s premiums of your policy. The
amount depends on which insurance company and which insurance policy you choose. We also receive a
commission of between 3% and 20% of the premium for each year the policy remains in force.
For lending the commission is between .55% and .85% of the loan amount drawn down, the % depends on which
lender is chosen. In some instances, we may receive an annual servicing commission of up to .25% of the loan
balance in place.

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process
that ensures our recommendations are made on the basis of the client’s goals and circumstances.
All our financial advisers undergo annual training about how to manage conflicts of interest.
We also undertake a compliance audit, and a review of our compliance programme annually by a reputable
compliance consultancy firm.

If you have a problem, concern, or complaint about any part of the financial advice you have received from us,
you may contact us using any of the following means: in writing, by telephone or by email. Here are our contact
details.

When we receive a complaint, we will consider it following our internal complaints process:

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our
external independent dispute resolution scheme. This service is free and may help investigate or resolve the
complaint.
We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme. You
can contact the Financial Services Complaints Limited at: